Help

Please read What do I need and any other relevant information on the Vu pages before you contact the help desk. Before contacting us please make a note of the page reference details displayed at the bottom right of each screen and the type of error or message displayed.

Medical Experts

If you have an urgent business or technical problem with the service, you can contact the Premex Group Helpdesk at examworksuk@service-now.com.

Instructing Parties

If you have an urgent business or technical problem with the service, you can contact the Instructing Party Group Helpdesk at vuonline@vu-portal.com.

Radiology Image Viewing Help

To view the Quick User Guide click here.

To view the Frequently Asked Questions for Common Issues click here.

If you are having further issues that cannot be resolved by reading the above documents please email at examworksuk@service-now.com and we will answer your query.

Help is available 8.30 -17.30. Please note that the help desks are closed at weekends and on public and bank holidays. In these circumstances a response will be provided on the next working day.

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